Frequently Asked Questions
How do I find the supplies that I need?
There are many ways to quickly and easily find your items. In the Search box, you can enter your item references, or device model numbers, even keywords, and let our search engine do the work. Or, you can start from the Home page and browse by selecting your brand and following the menus. Or, you can also navigate through the Products menu, and find all brands available for specific item types.
Are these Original or Compatible supplies?
We offer both. The descriptions of our items always start with the brand names. If a description starts with the brand name HP, or Xerox, or Okidata, or any of the names of our leading manufacturers, then, it is always the brand-new original OEM supplies from that manufacturer. No exceptions. Conversely, when a description starts with "SUSA Compatible" as the brand name, then it is a third-party compatible brand. Also, for your convenience, when compatible supplies are available for your printer or system, they will be listed below the original supplies.
When will my order be processed?
Most orders received before 4:00PM local time anywhere in the continental US are processed the same day.
Where will my order ship from?
We ship from more than 20 locations nationwide so we are generally very close to your location. Your order will automatically ship from the warehouse with your items available and closest to your ship-to location.
What shipping methods does SuppliesUSA use?
For your convenience, we feature Ground, Second Day, Overnight Standard (PM), and Overnight Priority (AM) shipping methods. Most orders are shipped with UPS and Fedex. To improve delivery times, we also occasionally use regional commercial shippers. We use USPS exclusively for government APO/FPO orders. SuppliesUSA will always use the most efficient delivery depending on your requested delivery location, the product location, and the time of order.
How good are your prices?
Very good! Our pricing policy is designed to allow our customers to always buy in confidence, knowing that they can count on consistently low and competitive prices across the line of products that we offer. Our prices are discounted up to 40% off suggested prices, and we generally compare very favorably with big-box retailers and computer vendors.
Do you collect taxes in my State?
SuppliesUSA.com collects taxes of 7% (seven percent) in the State of New Jersey where we are located. We do not collect taxes anywhere else in the world.
How are Shipping Rates calculated?
Shipping rates are automatically calculated based on the total weight of the items selected, the shipping method, and the shipping location. Shipping options and charges will be presented to you before you have to enter your payment information.
Do you ship to APO and FPO addresses?
We gladly ship to APO and FPO addresses via USPS. The shipping is calculated automatically. To enter your APO/FPO order online, simply select APO or FPO in the City field and enter AA, AE, or AP in the state field. We also do accept IMPAC cards.
Do you ship to international customers?
Yes, we ship to your freight forwarder or also directly to some international locations. Simply submit your order online and you will receive an order confirmation number as well as a subtotal amount. Shortly after receipt of your order, we will send you a separate email with bank wire transfer information and totals including shipping. For more information, check our International Terms and Conditions.
How do I place my first order online?
To order online, simply add your item(s) in the shopping cart. When you are ready to submit the order, you will be prompted to enter your email address. After entering your email and password, click Continue on the next screen and you will be presented with the Shipping screen including the shipping options and associated rates. Click Continue again and you will be presented with the Payment information page where you can enter your credit card information. After reviewing your information, simply click Submit Order. A screen invoice with your order number will confirm that your order is in our system.
Can I place my order off-line?
Of course. For your convenience, you can fax, email, or even call in your order. Whatever your preference, we are here, happy to assist.
What Credit Cards do you accept?
SuppliesUSA accepts all major US cards, including Visa, MasterCard, American Express, Discover, Diners, Government IMPAC Cards, and Corporate Purchasing Cards. For your security, credit card purchases will only be shipped to addresses on record with your credit card company.
Do you accept Purchase Orders?
If you are part of a large organization, you can purchase at SuppliesUSA using Purchase Orders. To do so, please complete our Credit Application and return it to us promptly for processing. Government agencies, schools, universities, and public institutions are automatically approved and orders are processed the same day. Please see our Credit Application page for more information.
May I prepay using a check or money order?
If you prefer to prepay by check rather than use a credit card and your order is over $100, simply add items to your shopping cart, select the shipping method in the shopping cart shipping calculator, and print out that page. Mail that page along with your contact information (name, address, email) and payment to SuppliesUSA.com, Inc..
Is my information safe?
Every credit card purchase you make at SuppliesUSA.com is processed through a session secured and encrypted by DigiCert, a leader in internet commerce security and the provider of choice to some of the world's largest sites. This ensures that your transactions stay private and protected. Your contact and order information are only used for the processing of your orders and to communicate with you. We never sell or rent our data. Never did. For more information about how we protect your data, see our Privacy Statement.
Do you offer a catalog?
We do not offer a printed catalog. We literally add new items to our site everyday, and new brands and even product lines regularly. However, we hope that you add our site to your favorites.
I need information about an item
If you are unsure about the items that you need, or if don't find the product that you are looking for, ask our knowledgeable Supplies Advisors.
How do I cancel my order?
It is only possible to cancel an order prior to shipping. Orders are promptly processed upon receipt. To cancel your order, email email@example.com.
What is your Return Policy?
Our customers' satisfaction is very important to us. If for any reason, you are not satisfied with your purchase, you may return most items within 21 days of the purchase date for an exchange or a refund. For full return information, check our Return Policy page.